Refund policy

RETURNS

1. We do not accept returns of products bought without proper cause and justification. Justifications for returns of artworks are restricted to damages incurred prior to receiving the product; such as during shipment. Please note that the gallery is not liable for any damages incurred once the edition is in your possession, this includes but is not limited to the defects that arise due to failure to follow our oral or written instructions as to the storage, installation, use or maintenance of the work.

2. Please note that we recommend not opening your print until you take it to a framer to ensure it is only handled by experienced art handlers. And if you do find your print to be damaged, we strongly recommend you ask a framer or other art handler to roll it back up for you to return, as often in the re-rolling stage, they can sustain further damage, and you may not qualify for a refund.

3. Please be sure that you are certain about your chosen artwork before completing your purchase. We do not offer refunds due to a customer’s change in mind regarding their purchase. We take great care in making sure our product information is accurate and that each piece is carefully packaged so that it arrives with you in perfect condition. Our artworks are often limited edition prints or original pieces, we cannot offer a refund due to a change of mind as this could increase the risk of damage to the piece. If you are unsure, would like to know more details or would like to arrange to see the piece in person, please do get in contact with us and we will be more than happy to assist. If you are making a purchase as a present for someone and are unsure if they will like it, please get in touch! We can arrange to put your chosen piece on hold for a limited time or arrange for a custom priced gift voucher.

4. Should your purchase be eligible for refund, you will have 14 days from the delivery date (confirmed by tracked shipping) to let us know.